01
Who you talk to
Your request goes to the same product team that designs, builds and supports Involve, so answers are accurate and feedback reaches the right people.
First class support
Real people who know the platform.
Help when you need it, from the team that builds Involve.
Support is where most MIS relationships break down: the module you need help with belongs to a different vendor, and the answer is "log a ticket". Involve is one platform, so one team owns the answer.
02
How to reach us
Use the in-app chat from any screen, or email us during term-time hours. We'll point you in the right direction as quickly as we can.
03
What to expect
We aim to reply to standard questions within one working day. For urgent issues affecting registers, safeguarding or payroll deadlines, let us know and we'll prioritise accordingly.
04
What's included as standard
Configuration changes, report tweaks, permission and role changes, new academic year rollover, and help interpreting your own data. We don't charge consultancy day-rates for ordinary school life.
05
Continuous improvement
Support conversations feed the product roadmap directly. Recurring questions become product changes rather than permanent workarounds, and we tell you when a request you raised has shipped.
Every service
- ImplementationLive in one term, not one year.
- MigrationHelpful, hands-on migration from your current systems.
- TrainingTen minutes to competent, because there's one interface.
- Secure cloudUK-hosted, encrypted, and built for a data protection officer's questions.
- Secure paymentsActivity fees, trips and extras collected in one place — reconciled automatically.
- Secure communicationsOne message trail per family, safe by design.